Mainroad Kudos

Thank YOU for taking the time to write us and share feedback!

Mainroad Group employees are recognized and appreciated by customers, stakeholders, residents and the driving public and every month, we recognize them as part of the President’s monthly message.  To contact or write to a Mainroad Group company, please visit our company web pages for contact information.  You may also direct feedback to communications@mainroad.ca.

I wanted to pass on a huge thank you to Richard of SPR Traffic Services. Our car blew a tire on Friday afternoon (about 1:15pm) on Highway 1 on our way out of Vancouver for the long weekend. We were two women and 4-year-old child in the car. We knew nothing about changing tires or if our spare tire was sufficient for highway travel.

While we were on the phone to Roadside Assistance, we saw a guy walking down the side of the highway towards us in a fluorescent vest. He was such a welcome surprise and an absolute gift. Richard was extremely polite and professional. He was dealing with two other vehicles. He told us he could assist us but would need to help the other vehicles first and would be back as soon as he could. We knew that even if he was 1.5 hours it would likely be much longer for Roadside Assistance. He returned shortly after with his vehicle and tools and quickly changed our spare tire (which he assured us was safe for highway driving) and had us on our way.

Richard was beyond pleasant to deal with and very professional. We tried to give him a monetary tip but he insisted he could not take it.

I can’t stress how excellent this roadside service is. It would have been a very stressful and difficult wait at the side of the road in high heat and busy, noisy traffic.  Richard was exemplary in everything he did. He was polite, helpful, kind and extremely efficient in how quickly he fixed our tire. He then backed up his truck to divert traffic so we could get back on the highway which I do not think would have been possible otherwise.

I am not sure what else to say other than Thank You and that you have a very good representative of your company and the Provincial Government in Richard.

Jodi

I just wanted to give a shout-out to Jamie Grondin. I was pulled over onto the shoulder on South Deerfoot where traffic zooms by at 110 km/hr.  My car had died, and I was waiting in for AMA to come. Jamie pulled up behind me, inquired as to my problem. He asked to look under the hood which I appreciated, and he pointed out a few things to me that may have contributed to my car problems.

He then offered for me to sit in his air-conditioned truck while I waited for AMA which I appreciated as it was extremely hot out. He also told me he was staying until AMA arrived and he also waited and provided assistance when AMA arrived in the way of being visible to traffic. I had no idea about Mainroad and what you do. This is a pretty amazing service and makes me feel more secure as I drive every day on the Deerfoot.

A big thank you to Jamie for providing safety and a sense of security for me.

Bonnie

I am writing to say a great BIG thanks for the services that Mainroad employees provide to the public. I had a flat tire near the Kensington exit last week, my second experience on the freeway in less than 2 years. A flat tire is annoying but being trapped in your vehicle on the side of the freeway while waiting for help is frightening and dangerous!

The Mainroad truck stopped within minutes after I had pulled over, in fact before I had time to call a towing company. I had no idea that help had arrived. After Darrell confirmed that I had a spare, I was instantly relieved when he said, I’ll change your tire. I have learned from this experience that the service provided by your hardworking employees, is the best kept secret! I can’t thank you enough for responding that day and your effort to get me off the freeway and on my way to work with such speed. You folks do a great job and I really appreciated your help.

Darrell, a special thanks to you and thank you to all the employees at Mainroad for your dedication to keeping citizens safe on our highways. I have shared my story and “exposed” your best kept secret so that others will benefit from your services. Keep up the good work!

Carolyn