I just wanted to thank you again this year for excellent service – although others may believe that it is never done quickly enough, I think that you and your staff again this year have performed tremendously! I live on Aspen Road where I know there are some nay-sayers but just let your staff know that many of us really appreciate your service and attention to our safety. I have seen plows/sand trucks on Monday AM, Wednesday AM and Thursday AM this week. Much appreciated.
Sending a big ‘Thank You’ to the Mainroad drivers who have responded in such a timely fashion to my calls regarding deer carcasses & garbage in the ditches along Andres Road off Jingle Pot in North Nanaimo. This has often been a messy, smelly job, and deserves our thanks and appreciation!
On Dec.18th I had driven to Bellingham to do Christmas shopping. I crossed back into Canada around 7:00/7:30-ish. I wasn’t too far on Hwy 99 when I heard a sound from engine and the temperature gauge flipped all the way to the top! I pulled over onto shoulder. Very dark at this point. I tried to be calm (I’m 77 years old!). I turned on my emergency flashers and started fumbling for my cell phone and BCAA card.
I don’t think I was there much longer than 5-10 minutes when I saw flashing lights behind me! It looked like a highway construction vehicle. I got out of my car, and then so did he. I tried to explain what had happened and he offered to look under hood for me. He was SO nice and so calming! He suggested I sit in his warm truck and call BCAA from there. He spoke to them and explained the highway location I was at ( which I had no clue about). While we waited (which may have been 30-40 minutes) I discovered what Mainroad was about. I had never heard of it, but to me that night you were a Guardian Angel!
When the tow truck arrived Mr. Fisher instructed him to pull in front of my car and then he would pull into the slow lane to divert traffic, which of course made sense. He then helped me out and walked with me to tow truck and assisted me in getting up into that vehicle! He stayed around until my car was loaded up onto the flatbed truck and we pulled away.
Even as I am writing this, I have tears because that young man was so kind, so gentle, so caring to this shaken up woman on a dark windy night. So, please thank him again on my behalf. I would love for him to be acknowledged for the wonderful human being he is. This world could use more people like him. I also learned about your service and have told many people about it. I will always carry that business card with me from now on!
Thank you for what you do!!
He then offered for me to sit in his air-conditioned truck while I waited for AMA which I appreciated as it was extremely hot out. He also told me he was staying until AMA arrived and he also waited and provided assistance when AMA arrived in the way of being visible to traffic. I had no idea about Mainroad and what you do. This is a pretty amazing service and makes me feel more secure as I drive every day on the Deerfoot.
A big thank you to Jamie for providing safety and a sense of security for me.”
I just wanted to pass on my thanks for the excellent road maintenance around the Comox Valley this weekend. I was visiting my folks around Headquarters/Tsolum River Road and was really impressed with the road maintenance happening around there and the broader area. The conditions were varied with cold to warm temperatures and a couple of snow falls. Regardless, the roads were plowed early and brine was visible on the road when not snowing. I also traveled the Island Highway during the main snow fall and found traction was very good considering the conditions.
It’s a big change and huge improvement from the previous contractor. My aging parents are also very grateful for the maintenance improvement this year from previous years. I worked for the Ministry of Transportation for a number of years so understand road maintenance and was impressed with your diligence on the side roads, especially the lower-class roads like Tsolum River Road. Thanks again and great work – keep it up!
“I would like to express my sincerest gratitude to two of your employees for their timely assistance during what was a very stressful and potentially dangerous situation for our family.
I was driving on an overpass on Stoney Trail when my rear driver side tire ruptured. I was able to reach the main road and find temporary relief on a nearby median. While we were able to avoid direct contact with traffic on the median, we were ill advised in trying to change the tire ourselves in this still hazardous environment.
Thanks to the actions of the members of your team, who were very courteous and qualified, we were able to get to our intended destination.
We believe your company performs a very important service to the public, and these two employees exemplify the qualities you espouse.”
In July of this year we had the misfortune of having a hay/barn fire that destroyed the structure that we had had for almost 30 years. Thankfully all of the horses and our home were not affected, except the loss of the barn. Our neighbours were beyond wonderful in their sympathy and offers of help. One of our neighbours, and an employee of your company, Greg, came to us with an offer of donated timber beams. We can’t tell you how appreciative we are of this gift that your company gave to us. My husband was beyond excited when he saw them, and he and our son-in-law happily planned out a new structure.
We did not want to be finished without a proper Thank You to you and your company for so generously helping us out in a time of need. What a fine man to have on our side. Thank you again, we will endeavour to not burn this one down 😉
This morning I was stopped on the side of northbound Stoney Trail with a flat tire. I had called for help and was waiting in my vehicle – feeling quite nervous as the cars whizzed by! Within a few moments a Mainroad truck had pulled up behind me and your employee, Bryan Neill, offered to get started on changing the flat – and in fact he got the entire job done before my help arrived! He then helped me safely get my car off Stoney Trail.
I wanted to write to let you know how grateful I was to have someone there to assist in such a dangerously exposed location. Bryan was very kind and definitely went above and beyond – and I wanted him to be recognized for this. A not so great start to the day, was made so much better because of him. Thank you!
On July 20, 2018, a friend (Stan) and I were coming back from a great day fishing in Port Renfrew. We were involved in a single vehicle accident while returning home on the Pacific Marine Circle route. The accident caused the boat and trailer to be a total write-off but the truck was okay, and most importantly, we were okay. Shortly after crawling out of the ditch that we had entered, we quickly surveyed each other for injuries, and to assess the situation.
One of the first people to stop and offer assistance was Amber McGinnis, from SPR Traffic Services. She asked us if we had any injuries and inquired if anyone was coming to help us out (as there is no cell service in that remote region, there is little a person can do until someone stops to assist). After being assured we were in good health, and as others were now pulling over to help out, Amber drove off to get help via police, and ambulance.
Upon arriving back to assure us help was on the way, she took up her job as traffic control as vehicles were now approaching the scene from both sides. We didn’t realize it until afterwards that her shift had ended and was now volunteering her time. She stayed with us until the police and ambulance attendants had finished their duties. The tow truck driver was busy removing the trailer from the truck, while the boat lay on its side, half in and out of the ditch, separated from the trailer.
Now what? We looked at each other……we felt we were in the middle of nowhere, with no ride back to Duncan. Amber generously offered to give us a ride into Duncan to my vehicle, and we loaded our personal gear, and cooler of fish (that had also survived unscathed), into her truck.
The area Stan and I had met earlier that morning was actually close to the SPR field office in Duncan, so we had a bit of time to talk with Amber. It was obvious how passionate Amber was about her job, and in serving in her community. We thought that was obvious, after watching her professionalism in action.
Both Stan and I agreed we wanted to show our appreciation for the kindness, and the great help we had received that day. We also want to say a big thank you to SPR Traffic Services for allowing Amber to help us out in a way that was far above and beyond her call of duty.
From the bottom of our hearts, thank you Amber for being the person that you are, and for the help that we received from you.
Jeff helped me with trying to turn the wheel, then he applied some liquid wrench and finally with a large metal bar and some extra effort on my part we got the wheel off and I was on my way. I appreciate that this may not seem above and beyond what you expect but he saved me a tow truck, allowed me to get to work, and allowed the night shift to go home. He made me feel a lot safer standing out on that highway.
I would like you to pass on my thanks to Jeff. He really is a credit to the team you have.
This message is of gratitude! To the crew on the Yahk/Moyie Road Maintenance Crew, we want to express our thanks to you for the exceptional job you’ve done this winter. We have to navigate a very steep grade on Monroe Lake Road and in years gone past there were times residents could not get to their homes unless they had four-wheel drive. Not only has the Yahk crew maintained our road by plowing it in a timely fashion, they have ensured the snow is plowed back wide enough for two vehicles to pass. The hill is a dangerous place to meet other traffic if there’s not enough room to navigate. We seldom have to travel on the steep portion of Monroe Lake Road with fear of sliding over the embankment since this crew ensures sand is down in icy conditions.
The Yahk crew not only takes care to go the extra way past the transfer station turnoff, but also makes a pass up the residential area on the very narrow road with only one way in and one way out.
I believe this crew has set the standard for what “excellent road maintenance” looks like when taking care of the public outside of the main highways.
We understand that highways are a first priority but have been pleasantly surprised at such efficient delivery of service from this crew!
On behalf of residents of Monroe Lake, Thank You!
Big thanks for your attention to bridge deck pedestrian/bike pathway maintenance on the Hwy 22X/SE Stoney Trail Bridge in winter. Since your crew took over the road maintenance contract it has not been a problem for us near-daily-cyclist users and walkers/joggers. Prior to the Stoney Trail contract, bridge maintenance seemed to end at motor vehicle deck clearing, which entailed piling lots of ice/slush on the pedestrian walkway and forgetting about it until spring.
After one call to your manager, the “status quo ante” changed instantly and a lot of walkers and recreational, as well as commuter, cyclists have been overjoyed by your prompt snow/ice clearing. I believe that after the last pre-Christmas storm here, your loader/plow must have been on standby at the bridge in question waiting for the storm to end. The bridge approaches were cleared well before I expected, and apparently almost simultaneous with the storm end.
Keep up the good work!
Your group seems to appreciate the attention to detail. The super-fast response to my recent inquiry, by your General Manager Jamie, was another very pleasant PR experience. The additional news he conveyed that you are experimenting with diluted brine spray instead of raw salt is also good news. Aside from your reduced cost and ease of handling your salt/brine budget, it will doubtless have a big benefit for concrete and bridge railing life, as well as, most importantly, minimize corrosion on my commuter bike and less likelihood of invasive saltwater fish species surviving in the river.
Wins for everybody!
Hello, I want to send my appreciation for your driver, Darrell who stopped when I had slipped on a patch of ice, while walking my dog on Dec. 21 (Wednesday).
He spotted me flat out on the sidewalk in the snow, and offered to drop off my dog at a friend’s place, and then took me straight to Burnaby General. He got me into a wheelchair and to the front desk – all in a matter of about 20 minutes. I had broken my ankle in three places, and it required surgery to pin it all back together. I was admitted that morning, had the surgery on Friday, and discharged on Saturday. The injury would have been much more, and possibly could have cost me my ability to walk again, if I hadn’t been so lucky as to have an EMT respond within seconds.
Please pass on my extreme thanks, wishing Darrell, and his family the best of the season, and thank you for your fast acting, and kind personnel.
Happy safe new year
On December 16th, 2015, I was coming home from my shift at the airport. It was 2:33 a.m. when I heard thump, thump, thump because of the dreaded flat tire scenario! I was headed south on Deerfoot Trail, just before the South Stoney Trail turnoff when I pulled over. What a cold night, – 17C degrees, it was!
So, who do you call in the wee hours of the morning? My husband was the lucky one who I woke from his deep sleep. He got up and headed out to find a jack and a tire and whatever other tools he thought he might need. We live in the country east of Okotoks about 27 km south of Calgary. In the meantime, two of your big snowplow trucks drove by me. About 20 minutes later, one of them came back around and pulled up behind me. I had been waiting about 1/2 hour when this happened. It was Jamie, who came to my window and asked me what I was doing there. ‘Flat tire’ was my reply and told him my husband should be on his way. Jamie said he didn’t want me sitting out on the road and that he would change the tire. I said I could wait until my husband came, but he said, no, we need to get you off the road and out of the cold.
Jamie was polite, concerned, humble, efficient, and determined. We opened the back hatch and he started looking for all the equipment necessary for a tire change. He pulled the side panels off the inside to find the jack. Then he had quite a time finding the factory ‘donut’ tire. We looked for about 15 minutes and then got out the manuel to find it behind the front passenger seat. Even when we knew where it was supposed to be it was hard to find. The lug nuts were hard to get off because they had just been tightened by machine when we put on the winter tire not long before. It was cold!
Jamie did this without a complaint, without swearing, working steadily and doing a great job of the tire change. His hands were cold and he had to get down in the snow. He showed kindness and concern. When we were all finished he said he would follow me to the Okotoks overpass, which is where your service territory ends to make sure I was safe driving with the donut that seemed a little wimpy. He suggested I drive slower than the recommended 50 km/hr. I appreciated him following and he plowed the edges of the road as he followed me. When we got to the overpass, my husband was there to meet us. Jamie headed off the ramp to come around and head north and I continued south on #2 Hwy.
Jamie rolled down his window and gave me a big wave and I waved back.
I cannot express enough how thankful I was for Jamie to do a very wonderful act of kindness for the lady stranded on the side of Deerfoot Trail in the middle of a very cold night. I could not have changed the tire myself and I was not very comfortable about sitting on the side of the road. It is a very vulnerable feeling. It is one of those situations that you have no control over at the time and you wish you weren’t in the situation in the first place.>
Jamie needs a big hug, a pat on the back, a pile of Tim’s cards, a pay raise, a Christmas bonus, and a giant thank you!
You have a very great employee who did something for someone that he didn’t have to, but it made my day!
Jamie went above and beyond the call of duty to keep the road safe. . . for me!
I thank your company for hiring such a great guy. You should keep him! Not only does he keep the highways clean of snow, but he has amazing character to go with his skill.
With gratefulness for the rescue.
Thank you to the gentleman who helped me after I blew out a tire on my way home on November 11. I was driving home from a meeting in Maple Ridge in the afternoon, and as I turned off Hwy 17 and onto Hwy 99, I missed a large rock and it clipped my tire. As soon as it hit, I know it would blow out the tire, and it did. I sighed, pulled over and proceeded to call family for assistance.
While I was organizing someone coming to meet me, one of your trucks pulled up behind me. The driver got out, ask if I had a spare (I did), and offered to swap my useless tire for the spare. He not only changed the tire, but did so without the crank for the jack by using a screwdriver, and explained to me how to do it myself if it happened again.
While I understand that helping me was possibly part of his job, he made me feel like he was willing to go the extra mile for me, and certainly made an unfortunate situation far more bearable.
Thank you, and I will certainly continue to support having people patrol the area so others don’t end up stranded like I could have been.
My family were stuck in the backed up traffic on the south end of the accident last night, with 2 toddlers and a 10 year old, it was one of the first times that I have left my 12 year old alone at home in Mill Bay, so to say the least we were panicked as he has never been left alone at night and being the end of the month with our move, the services were turned off.
One of your staff, a gentleman named Jesse, pulled us over to wait rather then making us turn around, he was thoughtful providing water for our children and sympathizing with our situation, calming my panicking mother reaction.
He went above and beyond to try and help even allowing us to drive back to town leaving our other children with a babysitter and return to our place in line to wait to get through the accident scene. I can not tell you how helpful and rare his behaviour & actions were. It was very much appreciated. We did not get a chance to thank him, I hope that you will pass this along.
I am sending this email in recognition of one of your staff members, Darryl, who came to my rescue on Friday March 27th at around 5:30pm. I had experienced a flat tire on Southbound Hwy 99 approaching the George Massey tunnel and was waiting on the shoulder for BCAA roadside assistance to respond, which I had been told would take an hour or more. I have never had a flat before, let alone on the side of an extremely busy highway at rush hour. I was extremely nervous sitting alone stranded on the shoulder with traffic passing by in very close proximity and at high speeds.
Darryl stopped to check on me and when he saw how distressed I was, he found out how long the tow truck was going to take and took it upon himself to change my tire. He even provided escort to the nearest gas station to ensure that the spare was properly inflated before leaving.
He was extremely kind and sympathetic to my situation and I was so very appreciative that he stopped to check on me and even more grateful that he personally helped to get my car mobile again.
So thank you Darryl and Mainroad. I hope to never need your services again but feel so much better knowing that you are on the roads and willing to help.
We apologize for the late email and that we didn’t get this gentleman’s name!
We would like to thank an employee of Mainroad for his kind, thoughtful and courteous gesture a couple of weeks ago.
It was around 8pm on a wild, wet and windy night when my daughter ran out of gas near Potage Inlet. We were sitting at the side of the road trying to call Nissan Road Assistance when our ‘Knight in Shining Armour’ pulled up behind us with flashing lights!! He quickly assessed the situation, offered to put gas in my daughter’s car and drove off! We offered to pay for the gas to which he said no. So we offered to buy him a coffee…but he refused saying “I’m just doing my job!” What a true gentleman and an asset to your company!
Again thank you for your assistance!!
Id like to pass on my sincere thanks and express my gratitude to one of your employees for the incredible assistance I received.
His name was Wayne. He was passing by in a Mainroad truck when I had just had an accident and my car was disabled at the side of the road.
My front wheel was smashed after hitting the curb at Hwy 17 and Hwy 91 intersection.
Wayne immediately pulled over and placed his truck behind my car in such a way that i was protected from vehicles coming up behind me. It was on a curve and heavy trucks come around at high speed. He placed the trucks hazard lights on then he basically changed my tire for me. I didn’t do anything. I am able to do it myself but as I was in dress pants and he instantly just did it. After that he waited until I was up and running before he resumed his work duties.
I would have been at some risk of injury or someone else hitting my car had it not been for Wayne. He spent about half an hour helping me out of a jam and saving me tow expenses and the Cop’s time from coming out to warn other motorists that I was stuck there.
I could have changed the tire myself but would have been there all day trying to get the spare organized as it was fastened underneath using some bolting system I had never seen before.
I wish to thank Wayne who made your company look really good! What a super nice guy who did a super nice thing for a complete stranger.
THANK YOU to WAYNE and to MAINROAD.
If there were more people like that in the world it would be a much better place.
I just wanted to let you know about what a great job one of your staff did yesterday. My car broke down just east of the Willingdon overpass (about 4:30pm Sept 21, 2014 ), I was on my way home from my daughter’s soccer game. I had my daughter and one of her friends in the car.
I was pulled off to the left of the HOV lane. Your staff member came up behind my car and protected it from the traffic. He lent me a wrench to disconnect the battery in an effort to reset the ECU, unfortunately that didn’t solve the problem. He was calm, resourceful and very helpful.
My daughter and her friend were late for work so your staff member took them over to the McDonalds at Willingdon while I waited for the tow truck. My wife was able to safely pick up the girls and get them sorted out. Your staff member then came back and helped me until the tow truck arrived.
I wish I had his name but I just wanted to let you know how grateful I was for the help/service he provided. It made a stressful and dangerous situation much easier and safer.
I now have a much greater appreciation for the job your company is doing on our highways.
Hopefully you can identify the individual and pass on my appreciation.
I just wanted to give a huge thank you to Orlando and your company. I had a flat tire on Highway 1 last Wednesday near Exit 58 West Bound. I was changing the tire with the spare on the shoulder but was very worried since the cars were passing by so fast.
Mr. Orlando stopped his truck and blocked the cars for the lane to be safe for us as well as other cars that were passing by. Not only that, he offered to help us to change the tire and lend his tools so we could change the tire safe and fast.
I offered him little money to show my gratitude which he refused and said he was glad to help. During the horrifying experience what he showed and offered was a delight. I just wanted to show him how much I appreciated his help and tell your company you have a wonderful worker who represents the good quality of your company.
Please give my appreciation and gratitude to Orlando again.
Back in early August, TI Corp. gave Mainroad the go ahead to modify/install twenty-one guide signs as part of the City of Coquitlam Guide Sign Revisions, on a very aggressive schedule. Mainroad staff jumped straight into the challenge, and diligently started working on the assignment right away. Through excellent planning and hard work, Mainroad was able to coordinate the fabrication and installation of all twenty-one guide signs by this morning, which I think exceeds the expectations of all stakeholders involved. Great work.
Would also like to thank KF staff for their utmost cooperation. The bulk of these signs required lane closures and/or detours, which were always reviewed by KF to ensure there were no conflicts with their work, always keeping safety as the number one priority.
Many thanks to all involved.
I had the unfortunate circumstance of blowing a tire on Hwy 91 last Friday and the equally unfortunate challenge of trying to change a tire on a very narrow shoulder with heavy volumes of traffic speeding by. I was not confident I could do this safely so called for a tow truck.
Before the tow truck arrived, I was very excited to see a Mainroad truck stop and pull over to offer assistance. Wayne was the driver and he was a huge help in assisting me safely. He positioned his vehicle to protect the work site and enthusiastically provided great assistance, remaining until the tow truck arrived and had completed the repair.
I am very appreciative for the assistance that Wayne provide me that day. He was a very impressive ambassador of Mainroad. I wanted to share this with you in hopes that you might share my appreciation with him and perhaps, he may receive some measure of recognition from Mainroad.
Have just come back from a trip to Vancouver with our 40 foot motorhome and tow car and I have to express my gratitude for the extraordinary help given me by your employee. I made a very foolish mistake. My plan was to overnight at Dogwood RV Park and was told by them to take Exit 48, the last exit before crossing the Port Mann Bridge so I passed the fifties and was watching for the exit as I started down the Highway I saw an exit and turned in only to find I was in your work yard with no exit and could not turn around. Just picture me an 89 year old not knowing what to do and very frustrated, the time was around 7pm. Fortunately, along came by your employee who helped me turn the vehicles around and assured me he would get me out of there. By the way, my tow car had a dead battery so he phoned Lordco automotive so I could get a new battery, but with me a total stranger to the area and a busy Friday night not knowing how to get there your employee said “follow me” and took me right to the door. What a guy!
You have no Idea what that meant to me and my wife to have someone help out to that extent, we were so very grateful for the patience and willingness to help that he gave us, Above and Beyond as the saying goes. We thought you should know what a great employee you have working for you.
Please pass this on so he is aware of our feelings and the help he gave us. Thank you
It is not often enough that customers provide recognition for some aspect of outstanding service. I would like to take this opportunity to point out the incredible service the Evergreen Line has received from your Mr. Kelly Kopp and Mr. Rob Moller.
You may be aware of the substantial sign program that myself and Project Manager, Jennifer Locke, have undertaken on behalf of the Evergreen Line Rapid Transit Project in Burnaby, Port Moody and Coquitlam. As in most major Projects, signage, both Provincial and Federal, can be extremely challenging, in terms of planning and of course during the installation phase. The Evergreen Line Project has been no exception. Numerous stop and go’s, changes in sign locations, event times, and the myriad of details that go along with these can be frustrating and can cause all sorts of scheduling issues. Kelly, Rob and the rest of the Mainroad sign crew have taken on all of these challenges with goodwill, humour and a willingness to help. You should be proud of these quality individuals and how they reflect on your company. On behalf of the Evergreen Line Rapid Transit Project team, and particularly on behalf of Jennifer and myself, thank you!
On Saturday, January 13th at approximately 9:00 pm, I contacted Mainroad Contracting (South Island Division) by telephone and spoke with an operator by the name of Sandy. I reported that the road I live on in Youbou was a solid sheet of ice thereby creating a hazard for emergency vehicles and residents alike. Sandy was responsive to my concerns and stated that she would contact the proper people to deal with the problem. It appears that a natural spring, broken pipe, or perhaps hydraulic pressure prevalent in the area, was pushing water up through concrete slabs poured many years ago to create a driveway thus creating the icy hazard on the steepest hill in our town. When I hung up the phone, I stated to my wife that I was pretty sure my call would be ignored or pushed to the back burner and probably nothing would be done about the hazard.
On Sunday morning, I walked to the crest of the icy hill and was surprised to discover that at some point from my call to Mainroad and this morning, Mainroad had responded and obviously taken a considerable amount of time and resources to minimize the risk of this hill. The contractor laid a ten foot long asphalt barrier across the driveway, repositioned sandbags, dug a bypass trench, and salted and sanded the icy portion of the hill. I must admit I was somewhat shocked to see the efforts taken to solve my, and all of my neighbours problem. Although a temporary solution, Mainroad South Island Contracting employees, from my initial call to Sandy, to whomever received the information about this hazard and actually drove out to look at the problem and then carry out repairs, deserve a well earned thank you for a job well done.
Obviously Mainroad Contracting is a professional company who takes what they do seriously and employs people to reflect that attitude. Well done and thank you.
Good afternoon, I wanted to take the time to send out a huge thank you to the gentlemen by the name of Orlando. On Friday, October 19th, while travelling to Powell River on Highway 1 East bound unfortunately our vehicle broke down just before the Exit 58 turn off to 200th Street in Langley. We were a full van load of seven people, including myself, my husband, and five children. The tow truck was able to come quickly to take our vehicle off the road (my husband went with the tow truck) but that meant now that the six of us were left without any sort of protection from the road.
Orlando arrived very quickly on the scene to assist us. He was so very polite to us and said he would stay to assist us until our taxi arrived. Unfortunately, we ended up waiting over an hour and twenty minutes.
Throughout his time, Orlando offered to warm the kids up in his truck. He even assisted me with speaking to the taxi company when they were not able to locate us. To top it all off, he assisted us with taking one of the kids to the car repair shop as the taxi could not hold us all and he wanted to make sure we all safely got off the highway.
The short of this email is that I was so overly thrilled with the service he provided myself and my children. He really gave us all a sense of security. As I thanked him he said “this is what I get paid for”, but in fact the job he did is what he gets paid for but he put WAY more into his job with the customer service and compassion he added in.
Please take a moment to thank him ever so much again for his help, his customer service will not be forgotten.
This letter is to acknowledge and thank the Mainroad Group for their continued support of the Commercial Vehicle Safety & Enforcement Branch, in particular during a recent taxi compliance check conducted February 21st and 22nd, 2012. I would like to specifically thank Mr Jason Taylor for assisting our team, by providing a professional, safe and secure facility for our officers to efficiently and discreetly conduct our inspections, in particular in light of the poor weather conditions and strict timelines our team was faced with.
Mainroad’s support has saved CVSE and the Ministry of Transportation & Infrastructure valuable time and resources by enabling a one-stop site for this investigation; not only reducing man-hours but vehicle-hours as well and restricting the environmental impact by enabling us to keep our patrol vehicles at a single location and not be forced to travel throughout the Lower Mainland tracking down the targeted vehicles.
Again, thank you for our support. Once again Mainroad Lower Mainland Contracting has delivered the consistent and professional service we’ve come to expect and look forward to our continued partnership in providing a safe, reliable and efficient transportation network across the Lower Mainland and beyond.
I would like to take this opportunity to thank you for being a great partner in road safety. This year’s Delta Commercial Vehicle Check was a great success in part to you proactively meeting our needs. We spoke only briefly a few weeks leading up to the event about potential road signage for commercial vehicles, the fact tha tyou took the initiative to have the Hwy 91 pullout swept, flushed and ready for road check is greatly appreciated and far exceeded last year’s standards. The actions taken by your team created a safe work environment for all the law enforcement personnel in attendance as well as the general public.
Thank you for going above and beyond and I look forward to working with you again in the future.
Thank you to the North Cowichan, Duncan and area crews – I just wanted to make sure that a thank you was said for the work that your crews have done during this lovely episode of winter that we’ve experienced. I am in the Cowichan Valley and have to say that I really appreciate the professional service that your crews have provided over the past week or so (and pretty much always). I can count on the road being sanded or salted as appropriate, I can count on the snow being plowed in a reasonable time frame (I’m not on a main road). I know that when I get to the main arterial roads they will be as good as condition as the weather severity allows. I can nearly set my watch on non-snow days (just sand/salt days) as to when the truck will pass my house in the morning, and I really like that. So this is a shout out to managers, crews, the ones out on the roads, and in the yards making sure all runs smoothly. This is to those of you in the office that field our calls in a pleasant and professional manner when we’re unreasonable. Thank you for all of your work!
Thank you for allowing the 2010 Piledriver/Bridgeworker Apprenticeship Class visit to the Mainroad Contracting Yard and visit the different structures with Ben (Bruce) Bose.
With your support and the help of Ben the field trip was a great success and a valuable learning opportunity for the apprentices.
The Apprenticeship Program is fortunate that Mainroad Contracting Ltd. and the managers such as you are willing to allocate the time and resources to participate in the training of the future tradespeople.
Please pass on our thanks to Ben (Bruce) Bose for taking time out of his busy day to help with the field trip. The year 2010 Apprentices wish you the best and appreciate the opportunity to have visited Mainroad Contracting Yard and the structures that they maintain.
The Olympic Games were an outstanding success, and Canadians can be justifiably proud. I would like to extend my gratitude, on behalf of the Ministry of Transporation and Infrastructure, for the exemplary contribution you made to the Games.
You provided valuable field knowledge and expertise for our Whistler and Burrard Crossing traffic management plans and participated in contingency planning and management for critical areas like the Lions Gate and Iron Workers’ Memorial Bridges. I want all of you to know how much this ministry appreciates the professionalism, collaborative spirit and dedication you brought to the Games. I was especially impressed with your unbelievably quick response in upgrading the way finding signage and line painting from Function Junction through to Whistler Village, which provided positive guidance to VANOC operations.
Transportation planning and management during these Games has been internationally recognized, and your performance was instrumental in making that impression on the world. The ministry truly appreciates your participation.