Mainroad Group 24 Hour Hotline Information

Mainroad maintains a 24-hour call centre operation serving B.C. and Alberta operations.  These hotlines are not a substitute for 911. If you encounter a road situation that requires the attention of police, fire or ambulance, please call 911We encourage the public to report changing road conditions that could cause a hazard to the driving public. 

British Columbia

Lower Mainland: 604-271-0337


CALL NOW Service Area Map

  • Port Mann Bridge/Hwy. 1 – 1st Avenue to 264th St;
  • Highway 91 and 91A;
  • Highway 99: between Oak Street Bridge and the US Border;
  • Highway 10: Hwy. 91 to Hwy. 10
  • Highway 13: between Highway 1 and the US Border;
  • Highway 15: between Highway 1 and the US Border;
  • Highway 17: Highway 17A to BC Ferries Causeway
  • Highway 17A: Highway 99 to Highway 17;
  • Lougheed Highway: between Highway 1 and Ruskin;
  • 8th Avenue: Highway 15 to Highway 99;
  • Main Arterial Routes at UBC;
  • Barnston Island.

Bridges & Tunnels

  • Port Mann Bridge
  • Alex Fraser Bridge
  • Pattullo Bridge / Knight Street Bridge (Translink infrastructure)
  • Oak Street
  • Pitt River Bridge
  • George Massey Tunnel
South Fraser Perimeter Road Highway 17: 604-271-0337


Between Tsawwassen and 176th Street

Mid Island: 1-877-215-6006

CALL NOW Service Area Map


  • Service Area covering Central Vancouver Island roughly between the communities of Chemainus (North Cowichan) and Bowser (Regional District of Nanaimo).
  • The southern boundary of Service Area 2 adjoins Service Area 1 on Highway 1, and the northern boundary of Service Area 2 adjoins Service Area 3 at Cook Creek Road on Highway 19 and Highway 19A.
  • Trans-Canada Highway 1 and Highway 19 are the only major numbered routes running south to north on Vancouver Island.
  • Service Area 2 encompasses the cities of North Cowichan (Chemainus Village), Ladysmith, Nanaimo, Lantzville, Parksville, Qualicum Beach, Port Alberni, Bamfield (unincorporated), Ucluelet and Tofino.
  • Along with these cities, there are four regional districts including Cowichan Valley Regional District, Regional District of Nanaimo, Alberni Clayoquot Regional District and Powell River Regional District.
  • Two Gulf Islands: Gabriola and Lasqueti
North Island: 1-877-215-7122

CALL NOW Service Area Map


Contains four numbered routes: Highway 19 & Highway 19A connecting the North Island Service Area with the Mid-Island Service Area 2 and at Cook Creek, Highway 28 to Gold River, and Highway 30 to Port Alice.

North Island encompasses the Comox Valley, Campbell River, Port McNeill and Port Hardy, along with the smaller municipalities of Port Alice, Alert Bay, Sayward, Gold River, Tahsis, and Zeballos. Gulf Islands: Denman, Hornby, Quadra, Cortes

East Kootenay: 1-800-665-4929

CALL NOW Service Area Map


Between Radium Hot Springs (North), Goatfel (West), Alberta (East) and the U.S. border (South).*
Please Note: Edgewater and Brisco Areas are now part of Service Area 12 | Highway Maintenance Contractor is Emcon Services.  24hr Hotline is 1-866-353-3136


Central Alberta Provincial Highways through Counties: Lacombe, Ponoka, Red Deer, Wetaskiwin: 1-877-875-3263
Calgary, Alberta | South East Stoney Trail: 1-877-898-7623

Traffic Light / Electrical Maintenance

Lower Mainland: 1-844-815-6125

Cobra Electric


East Kootenay: 1-800-840-8690



Vancouver Island: 1-800-373-4431

Raylec Power


Other BC Highway Maintenance Contractors Public Contact Numbers

Report a Problem:
If you see a problem on a BC Highway that could be hazardous to other motorists, immediately report it to the Highway Maintenance Contractor in the area. Please be ready to provide a clear description of the problem, and location of the hazard. Visit the B.C. Ministry of Transportation & Infrastructure Service Area Maps for the Highway Maintenance Contractor’s contact information. On Twitter? Tweet your concerns to @DriveBC.

Fraser Valley: 1-800-667-5122


**Note: Fraser Valley beyond 264th is maintained by Emil Anderson.

Howe Sound: 1-866-918-1010

Effective November 1, 2018, the Ministry of Transportation and Infrastructure’s Howe Sound Service Area 4 is maintained by Miller Capilano. Please contact Miller Capilano toll free at 1-866-918-1010

  • Lions Gate Bridge
  • Stanley Park Causeway
  • TransCanada Highway #1 from Vancouver
  • Just east of the Cassiar Tunnel to Horseshoe Bay
  • Highway 99 from Function Junction to Duffy Lake
  • Support roads around Pemberton and Mount Currie.
South Vancouver Island: 1-866-353-3136


**Note: South Vancouver Island maintained by Emcon Services

Sea To Sky Highway and Golden Ears Bridge: 1-866-918-1010


**Note: Sea to Sky Highway and Golden Ears Bridge is maintained by Miller Capilano.